Shipping and Delivery
1 Order Processing
All orders are processed within 1-2 business days after receiving your order confirmation email. Orders placed after [6:00 PM] will be processed on the next business day. Processing times may vary during peak seasons or due to high demand.
2 Shipping Rates and Options
Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order. We offer the following shipping options:
- Standard Shipping: 7-15 business days
- Express Shipping: 5-7 business days
- Overnight Shipping: 1-4 business day(s)
Shipping rates are determined by Shopify’s integrated shipping calculators, which automatically pull real-time rates from shipping carriers based on your location.
3 Shipping Destinations
We currently ship to [List Countries/Regions]. If your location is not listed, please contact us at [Your Email Address] for further assistance.
4 Carrier Information
We partner with trusted carriers. Shipping carriers are automatically selected based on the best available rate and delivery time.
5 Shipping Notifications
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your package directly through the carrier’s website or via your Shopify account dashboard under your order history.
6 Customs, Duties, and Taxes
Customs, duties, and taxes are not included in the product price or shipping cost. These charges are the buyer’s responsibility and are determined by your local customs office. Shopify automatically includes any applicable tax at checkout for certain regions where tax calculation is supported.
7 Delivery Timeframes
Estimated delivery times are provided at checkout and may vary based on your location and selected shipping method. Please note that delivery times are estimates and cannot be guaranteed.
8 Delivery Issues
If you experience any issues with your delivery, such as a delay, non-delivery, or damage, please contact us at [Your Email Address]. Shopify provides tools to manage orders and track shipments, allowing us to assist you quickly.
9 Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout. Shopify’s address verification tool helps ensure the address is deliverable, but Gillstack is not responsible for shipments sent to an incorrect address provided by the customer.
4.10 Order Changes
If you need to change your shipping address or other details after placing an order, please contact us immediately at [Your Email Address]. While we will do our best to accommodate changes, we cannot guarantee modifications after an order has been processed.
4.11 Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy [Link to Return Policy].