Cancellation and Refund Policy
Order Cancellation
1.1 Before Shipment
You may request to cancel your order before it has been processed and shipped. However, whether the cancellation can be fulfilled depends on our third-party suppliers and shipping partners. To request a cancellation, please contact us as soon as possible. We will make every effort to cancel the order, but we cannot guarantee that the cancellation will be successful.
1.2 After Shipment
If your order has already been shipped or processed by a third-party supplier, cancellation may no longer be possible. In such cases, you will need to wait for the package to arrive and follow our return process as outlined in our Return Policy.
2 Refund Policy
2.1 Eligibility for Refunds
To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. Some items, such as those fulfilled by third-party suppliers, may not be eligible for a refund depending on the supplier’s return policies. Please refer to our Return Policy for detailed information on returnable items.
2.2 Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If the refund is approved, it will be processed, and a credit will automatically be applied to your original payment method. Please note that the refund process may take longer if a third-party supplier is involved, as we must coordinate with them.
2.3 Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account or credit card statement again. If you still have not received your refund, please contact your bank or credit card company, as processing times may vary. If you’ve done all of this and still have not received your refund, please contact us. We will assist you in following up with the third-party supplier if necessary.
3 Non-Refundable Items
Certain types of goods are exempt from being returned and refunded, especially those fulfilled by third-party suppliers with specific return policies. These include:
- Perishable goods such as food, flowers, or plants.
- Customized or personalized items.
- Downloadable software products.
- Gift cards.
- Health and personal care items.
Please refer to our Return Policy for a full list of non-refundable items and any specific terms related to third-party suppliers.
4 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact uswith details and photos of the defective item. Exchanges may be subject to the return policies of third-party suppliers, which may affect the processing time.
5 Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong item sent, defective product). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable. Please note that returns involving third-party suppliers may incur additional fees, which will be communicated to you in advance.
6 Cancellations
We reserve the right to cancel an order for any reason, including but not limited to:
- Product unavailability.
- Pricing errors.
- Issues related to third-party suppliers or shipping partners.
- Suspected fraudulent activity.
In the event of a cancellation by us, you will be notified promptly, and a full refund will be issued to your original payment method.
7 Contact Information
If you have any questions regarding our Cancellation and Refund Policy, please contact us gillstack8@gmail.com